To help us measure your satisfaction please complete and return our Customer Satisfaction Survey.

Would you recommend East Coast Metrology to your colleagues or to others in your industry?
Yes: No:

If you answered NO to the previous question, please explain how we can improve to achieve an answer of yes:

How likely are you to use East Coast Metrology again in the future?

If you answered “somewhat unlikely” or “very unlikely” to the previous question, please explain why:

How would you rate your overall satisfaction with the quality of the products / services you receive from ECM?

How would you rate your overall satisfaction with on-time delivery of the products / services you receive from ECM?

How would you rate your overall satisfaction with your contact with ECM’s customer service/sales personnel?

How would you rate your overall satisfaction with your contact with East Coast Metrology’s technical representatives?

Please rank order the elements you are looking for when you choose a metrology source, from 1 (most important) to 6 (least important)?

Quality of product
1 2 3 4 5 6

On-time delivery
1 2 3 4 5 6

Positive company contact
1 2 3 4 5 6

Order fulfilling
1 2 3 4 5 6

Other:

In your opinion, what are East Coast Metrology’s strengths:

In your opinion, what are East Coast Metrology’s weaknesses:

What more can East Coast Metrology do to enhance your level of satisfaction
with our services and/or products?

Additional comment:

Name:
Company:
Date:
Position:
Phone#:
Email:

security code
Enter Security Code:

 

THANK YOU FOR COMPLETING THIS SURVEY.